Refund policy
At FARNELLIHOME, a brand of FARNELLI LLC, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
• You must notify us of your intention to return the item within 14 days from the date of delivery.
• The item must be undamaged, unworn, unused, and in the same condition that you received it.
• The item must have all original tags attached.
• The item must be returned in its original packaging where possible.
Returns that do not meet these conditions may not be accepted.
To start a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, you must contact us within 5 days of receiving the product.
Please include:
• Your order number
• A description of the issue
• Clear photos showing the defect or damage
If your claim is approved, we will arrange a replacement, refund, or store credit, depending on the situation.
Claims submitted after 5 days from delivery may not be accepted.
Non-Returnable Items
Certain types of items cannot be returned, including:
• Gift cards
• Final sale items
• Personalized or custom products
• Items marked as non-returnable at checkout
If you have questions about a specific item, please contact us before purchasing.
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card company to process the refund.
Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.
Exchanges
We currently only replace items if they are defective or damaged.
If you need a different item, we recommend returning the original item and placing a new order.
Return Shipping
Customers are responsible for return shipping costs, unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact
For any return or refund questions, please contact:
FARNELLI LLC